OvationCXM
Jim Newton has extensive experience in the technology and service sectors, currently serving as Director and Release Train Engineer at OvationCXM since June 2015, where additional roles include Director of Field Services and Special Projects & Training Manager. Previously, Jim worked at Geek Squad as an Advanced Repair Agent and Consultation Agent, focusing on diagnosing and repairing consumer electronics. Jim also held a Sales Associate position at Best Buy and served in the United States Marine Corps as an Aviation Ordnance Technician from January 2009 to January 2013. Academically, Jim holds a Bachelor of Arts in History from Arizona State University and an Associate's Degree from Paradise Valley Community College.
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OvationCXM
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OvationCXM, dba under Boomtown Network Inc., is a Customer Experience Management company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform (“CXMEngine”) includespre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint. Read our 2022 Financial Services Impact Report: https://www.ovationcxm.com/the-2022-financial-services-cxm-impact-report