Richard Halstead (He/him)

Richard Halstead has a diverse work experience in the IT industry. Richard is currently the Director of Technical Account Management at their own company since November 2023. Prior to that, they worked at Zendesk as the Manager of Technical Account Managers from March 2021 to November 2023. Richard also worked at Microsoft Corporation as a Senior Customer Success Account Manager from April 2011 to March 2021. Before that, they had various roles at All Covered, Inc as a Regional Sales Manager, Relationship Manager, Solutions Architect, Managing Consultant from January 2008 to December 2009. Additionally, they worked as a Professional Services Consultant at Marathon Technologies from January 2007 to January 2008. Richard also served as the Director of Training and Technology at Ambi International, Inc. from September 2000 to January 2007. Richard started their career as a Senior Network Administrator at Circles, Inc. from September 1999 to September 2000.

Richard Halstead completed a Professional in Customer Experience (CXAC) certification at The CX Academy in 2021, with a focus on Customer Service Support/Call Center/Teleservice Operation. In 2004, they obtained certification in Windows 2008/2012, Security/Messaging from the Boston University Corporate Education Center. Richard also attended Hicksville High School, although information on the degree or field of study is not provided. Additionally, they received a Professional Certificate in CX from The CX Academy. Richard has additional certifications, including Salesforce Certified Administrator (SCA) from Salesforce, obtained in 2023, and Microsoft Azure Fundamentals from Microsoft in 2019. It is not specified whether they obtained the MCSE Windows Server 2012 certification.