Cheng Chou

Associate Director Customer Solutions Americas at Oxford Nanopore Technologies

Cheng Chou has extensive work experience spanning several industries and roles. Cheng started their career in 1997 as a Unit Manager at Citicards and worked there until 2005. From 2005 to 2007, Cheng worked as an AM at Commerce Bank. Cheng then joined Luxottica as a Senior Call Center Manager from 2007 to 2009. Cheng then transitioned to Eppendorf Group, where they held the positions of Senior Customer/Technical Support Manager for Eppendorf North America from 2009 to 2013, and later as Service Director for Eppendorf China from 2013 to 2017. From 2017 to 2020, Cheng worked as the Director of Sales Operations at Medicrea. Currently, they are employed at Oxford Nanopore Technologies, where they have held the positions of Customer Service Manager for the Americas from 2020 to 2022, and currently serves as the Associate Director of Customer Solutions for the Americas. In their current role, they are responsible for defining departmental plans and priorities to achieve overall service strategies and operational goals, supporting a $100+ million business.

Cheng Chou has pursued a Bachelor of Business Administration (B.B.A.) degree from LIU Post. However, specific information regarding the start and end year is unavailable. Prior to this, Cheng Chou obtained an Associate's degree in Liberal Arts from Nassau Community College, but again, the duration of study is unknown.

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Timeline

  • Associate Director Customer Solutions Americas

    January, 2022 - present

  • Customer Service Manager Americas

    April, 2020

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