Vanessa D'Souza

Vanessa D'Souza is a Senior Customer Success Manager at Oyster® since May 2022, specializing in SaaS HR and Global Employment with expertise in managing a book of business for over 30 clients and collaborating with C-suite executives to drive strategic outcomes. Prior experience includes roles as Customer Success Manager at Elemy, where Vanessa managed a team of 13 Case Managers, and a variety of positions in operations and customer experience at Goodfood Market, Plaza Management Group, Airbnb, and several restaurants. Vanessa holds a Bachelor of Arts in Human Relations and Organizational Development from Concordia University and has additional education from George Brown College.