Hayley Neal

Hayley Neal is a seasoned professional in customer education, currently serving as Manager of Customer Education at PagerDuty since October 2018, with previous roles as Program Manager and Technical Trainer, where foundational responsibilities in training and course development were established. Hayley consistently achieved high customer satisfaction scores and played a pivotal role in certification initiatives and marketing efforts for PagerDuty University. Prior experience includes customer success roles at Canopy Labs and Sysomos, managing client relationships across diverse industries and driving operational efficiency. With a strong educational background in Communication and Media Studies and Public Relations, Hayley's expertise is complemented by skills in training, project management, and customer advocacy.