Willow Moline

Willow Moline is an experienced professional in support engineering and customer service, currently serving as the Manager of Support Engineering at PagerDuty since July 2021, where an international team of support engineers is managed. Previous roles include Technical Lead in Customer Support at Basecamp, where mentorship and internal technical documentation were key responsibilities, and Customer Technical Support at Clubhouse Software, which involved developing resources for API usage. Further experience includes technical support roles at The Omni Group and Convergys, as well as academic positions at Idaho State University focused on curriculum development and student mentoring. Willow holds a Master of Arts in Speech Communication and Rhetoric from Idaho State University and a Bachelor of Arts in Women's and Gender Studies from Eastern Washington University, along with ongoing studies in Web Application Development.