Tommy Hisey

Tommy Hisey is an experienced Incident Manager at Palo Alto Networks, where responsibilities include expanding the Incident Management team and developing standardized processes. With a background as Staff Technical Support Team Lead, Tommy managed a team of engineers and facilitated training programs for new hires. Prior experience as a Tier 3 TAC Engineer involved collaboration with engineering for case resolution and mentoring junior engineers. Earlier, Tommy served as NOC Day Shift Manager at Masergy Communications, overseeing a team and achieving significant reductions in hold times. Tommy holds a Bachelor of Arts in History from the University of North Texas.