Hila Yerushalmy

Hila Yerushalmy has a wealth of work experience, beginning with their military service in the IDF in 1996. Hila then moved on to be a Customer Service Specialist at Orange in 2002, followed by an Emergency Center Representative at Aminut: Security in 2004. In 2007, they became a Managing Paralegal at Van Tine & Associates, and in 2010 they worked as an Intern/Community Service at Boston Cares and a Senior Educational Adviser at EducationUSA network (Fulbright). From 2015 to 2018, they were a Customer Success Manager at Fiverr (Fiverr.com), where they initiated and generated success content, contributed to and edited a monthly newsletter, and provided monthly Voice of Customer insights. Finally, from 2018 to present, they have been the Director of Customer Experience, Customer Success Team Lead, and Senior Customer Success Manager at Panorays, where they are responsible for pre-sale/support/success, managing client portfolios, and maximizing value to sustain business growth and profitability.

Hila Yerushalmy's education history includes a Pre-PhD program from the University of Haifa in Research - Public Administration from 2012 to 2014, a Masters from Cambridge College in Management from 2008 to 2010, an AA from Quincy College in Legal Assistant/Paralegal from 2006 to 2007, and a Bachelors from Emek Yizra'el College in Communications/ Law from 2002 to 2005. Additionally, they have obtained various certifications from LinkedIn, including "Avoiding Common Pitfalls in Customer Success Management," "Customer Experience: Journey Mapping," "Engagement Evaluation Best Practices for Customer Success Management," "Make the Move from Individual Contributor to Manager," "Onboarding and Adoption Best Practices for Customer Success Management," "Guy Kawasaki on How to Rock Social Media," "Learning Content Marketing," and "Social Media Marketing: Managing Online Communities."