John Michael B.

John Michael B. has a diverse work experience in various industries. Their most recent role is as a Support Team Lead at PartnerHero, where they support and manages a team of 15 associates in a SaaS VoIP company. John Michael is responsible for generating performance reports, managing KPIs, and conducting coaching sessions. Prior to this, they worked at Keywords Studios as a Team Admin Lead and Trust & Safety Shift Lead, overseeing teams and ensuring they meet their goals. John Michael also has experience as a Technical Sales Advisor at Concentrix, a Technical Support Product Specialist at Transcom, and a Service Crew member at McDonald's. John Michael started their career as a Web Researcher at Voxx Analytics, where they conducted research and data entry on surgeons and doctors.

John Michael B. attended Bulacan State University from 2015 to 2016, where they pursued a Bachelor of Science in Information Technology with a focus on Computer Science. In addition, they obtained a Lean Six Sigma White Belt Certification from MF Treinamentos and an EFSET English Certificate with a score of 79/100 (C2 Proficient) from the EF Standard English Test (EF SET) in 2023.