Shadrack S.

Shadrack Sithole is a Senior Technical Support Engineer at PartnerHero since October 2021, bringing extensive experience in technical support and incident management. Previously, at Dimension Data from April 2019 to December 2021, Shadrack served as an MS Engineer Level 1 in the Network Operations Center, where responsibilities included monitoring client infrastructure, troubleshooting incidents, and developing processes for work optimization. Earlier experience includes a role as a Configuration Analyst, focusing on resolving software configuration issues and performing data analysis. Shadrack holds a Bachelor of Technology degree in Information Technology from Nelson Mandela University, completed in 2017.