Fernando Aguilar

Fernando Aguilar is a seasoned professional in customer experience and call center management with a robust background spanning over 17 years. Currently serving as the CX Operation Manager at PayJoy since June 2022, Fernando specializes in inbound and outbound client support for financing services. Previous roles include significant positions at Telefónica as a Telemarketing Manager, and at Hisense Mexico as a Call Center Manager, where responsibilities included sales strategy, service ticket management, and call center operations. Other notable experiences encompass senior roles in customer service management across various industries, including pharmaceuticals and consumer electronics. Fernando holds a degree in Electronic Engineering from the Universidad del Valle de México.