Dr. Tiffany Knight Raymond

Dr. Tiffany Knight Raymond, PhD, currently serves as the Head of Global Customer Advocacy at PayPal, a position held since August 2014, where responsibilities include leading Customer Advocacy initiatives and consulting with merchants on ecommerce best practices. Prior experience includes roles at LegalZoom, where significant contributions were made as Senior Manager of Optimization, focusing on A/B testing and user experience enhancement, as well as Senior Technical Project Manager, leading project coordination across business units. Dr. Raymond's early career at LegalZoom included positions as Product Manager and Manager of Quality Assurance, where milestones such as launching a new financial services product and leading the QA team were achieved. Dr. Raymond holds a Doctor of Philosophy from the University of Southern California and degrees from the University of Arkansas and the University of Tennessee, Knoxville.