Technical Product Manager

We’re a FoodTech scale-up with over £25mill of funding, and we want to revolutionise food delivery through the creation and franchising of virtual food brands (brands designed for delivery), operated by anyone that runs a commercial kitchen - we think there’s about 70,000 of them in the UK. We've grown massively in a short period of time and have operations in the UK, USA and UAE. We offer kitchen operators everything they need to sell our brands through delivery Apps whilst continuing to service their core customers.

In short, we’re defining the future of the food delivery market! Nobody’s growing as fast as us in the UK, and we’re looking for great people to join us on our journey.

As a Technical Product Manager, you will be responsible for overseeing the effective management and delivery of technical systems and data pipelines. You will manage relationships with external agencies, oversee system maintenance, and provide technical support for third-party systems. Your role is crucial in ensuring data accuracy, bug resolution, and system uptime, thereby supporting the broader business objectives.

Key objectives

• Payment Run Data Management Ownership and Preparation: Take full responsibility for the preparation and processing of transformation scripts of payment run data, ensuring it is accurate and ready to process partner payments.
• Data Integrity: Ensure the integrity and accuracy of the payment run data, identifying and resolving any discrepancies promptly.
• Data Pipeline Compliance and Accuracy: Ensure compliance with data governance standards and maintain the accuracy of performance data pipelines.
• Data Issue Escalation: Serve as the point of escalation for any data pipeline or accuracy issues, working with external agencies to report and resolve these issues efficiently.
• Peckwater Stack Ownership System and Tooling Operation: Oversee the operation and maintenance of the Peckwater system and associated tools.
• Bug Ticket Handling: Manage the lifecycle of bug tickets, including raising, prioritising, and tracking them through to resolution.
• Developer Backlog Management: Coordinate with developers to manage the backlog, ensuring timely resolution of issues and implementation of improvements.
• UAT Testing and Hotfix Deployment: Conduct User Acceptance Testing (UAT) and oversee the deployment of hotfixes to address critical issues.
• Deliverect Relationship Management, End-to-End Technical Ownership: Manage the technical relationship with our key 3rd party system provider, ensuring seamless integration and operation.
• Technical Issue Management: Handle all technical issues related to 3rd party systems, coordinating with relevant stakeholders to resolve them, ensuring minimal disruption to business operations.
• Support Operations: Provide technical support for the operation of third-party systems such as HubSpot, Google, Dialpad, and others.

Skills and Qualifications

• Issue Resolution: Troubleshoot and resolve technical issues related to these systems.
• Technical Proficiency: Strong understanding of data management, experience compiling scripts and SQL, and data pipeline operations.
• Problem-Solving: Ability to troubleshoot and resolve technical issues effectively.
• Project Management: Experience in managing technical projects, including bug tracking and backlog management.
• Communication: Excellent communication skills to manage relationships with external agencies and internal stakeholders.
• Attention to Detail: High level of accuracy and attention to detail in managing data and technical systems.