Peter Ansaldi

Peter Ansaldi has a diverse work experience in the technology and IT support industry. Peter started their career at CompuCom Services, Inc in 1999, where they held the role of Level II (Break/Fix) Manager, Ops Supervisor, and Technical Lead. Peter successfully managed an 18-person team and implemented strategies to increase client charges while maintaining high customer service attainment. Peter also played a role in creating reports for executive-level clients and internal reports on customer satisfaction and workload projection.

In 2002, Peter joined Fannie Mae as a Manager and later became the Second-Level Manager, End-User Support. In this role, they managed a 160-person employee/contractor organization responsible for end-user support. Peter was also in charge of overseeing an outsourced vendor for internal IT support and external product support.

Currently, Peter is working at PennyMac Loan Services, LLC as the Head of Technology Business and Administration since January 2019. Prior to this role, they held positions as VP, Service Desk and Manager, Service Desk.

Peter Ansaldi's work experience demonstrates their expertise in technology management, team leadership, and customer service.

Peter Ansaldi attended the University at Buffalo from 1993 to 1997. Peter also attended Loyola Marymount University, College of Business Administration, but no specific dates were provided. However, no specific degree or field of study was mentioned for either institution.