Shyra Montgomery

Shyra Montgomery has over a decade of experience in relationship management and customer service. Currently serving as a Relationship Manager at PENNYMAC since January 2020, Shyra has previously held the same title at Ocwen Financial Corporation - US from August 2011 to July 2019. Additionally, from June 2007 to July 2011, Shyra worked in Customer Advocacy at Capital One, where responsibilities included managing inbound and outbound calls to resolve inquiries and escalated issues and providing branch support for complex problems requiring thorough research.