Operations · Full-time · Municipal Unit of Megara, Greece
Business Development Associate Greece/Cyprus will contribute to our customer acquisition and revenue growth targets of our markets. As a key member of our International Business Development team which drives PeopleCert global sales expansion and new product development, Business Development Associate Greece/Cyprus will be responsible for performing a full range of sales activities, handling the onboarding of new customers, while developing strong relationships with key partners. The role core deliverable is to offer exceptional customer service and ensure customer satisfaction at all levels.
o Market mapping (which partners are out there)
o Competition Analysis (who they work with and on what products)
o Partner acquisition and recognition campaigns: identify and consolidate mailing list and contacts; drive localization of campaign content (e.g. translation of emails, flyers) as needed
o Follow up call/ email field questions
o Lead qualification and handover to the region's Business Development Manager for joint discovery session
o Follow the onboarding process closely to ensure SLAs are adhered to the respective back office teams (Network, Accounting, Quality, Audit, other), and that Partners are enabled to purchase exams with no delay
o Perform regular accreditation pipeline reviews with Network
o Facilitate as needed/ escalate when needed
o Identify, nurture, and manage new opportunities based on a jointly developed with Business Development Managers up- and cross-sell plan
o Engage with and convert up- and cross- sell prospects
o Conduct regular review calls with partners
o Evaluate and analyze partner past and current performance
o Follow annual partner budget plan implementation and ensure goal achievement
o Mobilize internal company resources (Customer Service, Network, Accounting, Quality, Audit, others) to ensure Partner satisfaction by directing inbound questions and requests to the appropriate back office teams
o Follow-up with said teams to ensure SLAs are respected
o Facilitate as needed/ escalate when needed
o Capture feedback on commercial aspects and policies
o Communicate feedback to the responsible internal team following the organizational structure
o Assist with drafting business plans, presentations, reference and sales material, and other business development documents as required
o Accountable to follow the sales process for every prospect
o Capture all communication activities with potential and existing partners as well as with internal teams
o Responsible to update and maintain data for CRM records
o Adhere by the CRM documentation and guidelines provided
If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!
PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
o A basic or enhanced Disclosure Barring Service (DBS) check
o Right to Work in the UK check (including nationality, identity and place of residence)
o HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
o Financial background check
o Employment reference check.
In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.
All applications will be treated with strict confidentiality.