Bruno V.

Bruno V. has a rich and diverse work experience. Bruno started their career at COPPE/UFRJ: Grupo de Produção Integrada as an intern, where they worked on a project aimed at improving the quality of services in the public sector. Bruno then moved on to Metso, where they worked as a Quality Engineer, responsible for analyzing product failures and conducting internal quality audits.

In 2008, Bruno joined Itau-Unibanco as a Trainee and later became a Project and Quality Analyst, managing quality on the company's institutional website and implementing improvement projects. Bruno then transitioned to various managerial roles, including Call Center Digital Manager, Operations (Back Office), Automation and Control Manager, and Senior Digital Customer Service Manager | Group Product Manager. In these roles, they led teams, managed outsourced operations, and implemented innovative call center solutions.

In 2021, Bruno joined Qualicorp as the Superintendente de Canais Digitais e Customer Experience, where they played a key role in enhancing digital channels and customer experience. Currently, they are working at Petz as the Head de Produtos Digitais e Customer Experience | CPO, responsible for digital products and customer experience.

Throughout their career, Bruno has demonstrated expertise in digital service platforms, automation, process optimization, and customer experience.

Bruno V. obtained a Bachelor's Degree in Industrial | Electrical Engineering from Universidade Federal de Santa Catarina between 2000 and 2005. In 2014, they completed a Certificate Program in Executive Management at the University of La Verne. From 2010 to 2012, they pursued a Master of Business Administration (M.B.A.) in Finance at FIA - Fundação Instituto de Administração. In 2022, Bruno V. participated in a Digital Product Leadership program at Tera. Additionally, they hold certifications in competências de Coaching para Líderes e Gerentes, Goal Setting: Objectives and Key Results (OKRs), Liderando Mudanças, and Measure What Matters (Blinkist Summary) from LinkedIn, obtained in 2021.