Susan Xu

Susan Xu is a Senior Associate in Endpoint Engineering at The Pew Charitable Trusts, responsible for designing and implementing endpoint solutions for Microsoft and Apple devices, as well as managing security policies and provisioning workflows. Previously, Susan held roles at Commonwealth Financial Network, including Help Desk Specialist and IT Requests Technician, where expertise in troubleshooting finance applications and enhancing service standards was developed. Earlier experience includes positions at CMIT Solutions as Help Desk Analyst and First Response Technician, focusing on user migration to hybrid environments, and a background in customer service from roles at Mokban Korean Bistro and RentProv Realty. Susan holds college credit in Information Technology from Year Up.