Cassiano Alves

Cassiano Alves is a seasoned technology professional with extensive experience in technical support and sales engineering. Currently serving as the Team Lead of Premier Support at Pipefy since March 2023, Cassiano leads a team focused on delivering high-quality technical support to strategic customers while optimizing processes for customer satisfaction. Previous roles include Tech Leader at Tech Sales Architects, where Cassiano provided technical advisory during pre-sales for enterprise customers, and Tech Sales Architect, translating business requirements into solutions. Additional experience includes senior support roles at SAP Ariba, providing advanced technical support, and support engineering at Atlassian, focusing on issue resolution for Bitbucket Cloud. Cassiano also holds a degree in Control and Automation Engineering from Unisinos and has completed studies at Ohio University and Colégio ULBRA Cristo Redentor in Mechatronics.