Larissa Bertini

Larissa Bertini is a seasoned professional in customer success and support, currently serving as Coordenadora de Customer Success at PlanD Data Intelligence since April 2022. Responsibilities include the creation and management of support and customer success areas, implementation of playbooks, development of processes for onboarding, ongoing support, and retention, as well as training and creation of performance indicators. Prior experience includes roles as Líder de Engajamento e Suporte at Mola Corban, where Larissa focused on customer retention, support metrics, and client satisfaction, and as an HGS for Niantic at Niantic, Inc., providing event organization and support. Additional roles span customer service assistant positions at Seletto Grão and Qualicorp, contributing to customer interactions and operational support.