Kelsey Marsh

Kelsey Marsh has been working in the customer service industry since 2011. Kelsey began their career as a Customer Service Representative at Target, where they coordinated with a team to resolve customer issues and inform them of the best solution. In 2015, they became an At-Home Advisor at Apple, where they demonstrated their technical and troubleshooting aptitude with iOS devices while servicing customers via phone. In 2016, they worked as an Electronics Expert at Operator, utilizing their technical prowess to match customers with electronic devices that fit their needs and budget. Kelsey also worked as a Content Reviewer at YouNow, Inc., where they resolved user issues through chat and ticket systems in a remote environment and identified bugs in site behavior to report to engineering teams. In 2017, they became a Customer Joy Creator at Scribd, and in 2020, they worked as a Customer Success Agent at Misfits Market. Currently, they are a Customer Experience Agent at Planning Center.

Kelsey Marsh attended the University of Tennessee, Knoxville from 2009 to 2013, where they studied Communication and Media Studies.