Gustavo Oliveira is a seasoned IT professional with extensive experience in ServiceNow consulting and architecture. Currently, Gustavo serves as a ServiceNow Consultant at Plat4mation since November 2022. Prior to this role, Gustavo held the position of ServiceNow Architect at Capgemini, where responsibilities included CSM solution architecture and project documentation. Previous roles also encompassed consulting at Pantheon Inc., team leadership as a ServiceNow Administrator at BRF, and various IT management positions at Stefanini IT Consulting, Boticario Group, and BRF S.A. Gustavo holds a Bachelor’s degree in Computer Science from Universidade do Vale do Itajaí and a specialization in Information Technology Management from Universidade Positivo.