Alicia Must

Alicia M. has a diverse work experience spanning different roles and industries. Alicia began their career as an Administration Apprentice at CHUMS CIC and Friends of CHUMS in 2014. After completing their apprenticeship, they joined Burger King Corporation as a Crew Member in 2013, where they worked until 2015. In 2015, they transitioned to Advanced as a Service Desk Analyst before being promoted to Senior Service Desk Analyst in 2016. Alicia left Advanced in 2017 and joined GTA as a System Support Analyst, where they worked until 2019. Alicia then moved on to Hotelbeds as an Application Support Analyst for a brief period from 2019 to 2020. Lastly, they joined Plexure in 2020 and held the role of Senior Customer Support Engineer until 2022, when they were promoted to Customer Support Team Lead.

Alicia M. completed their A-Levels in Business from Sharnbrook Upper School and Community College from 2012 to 2014. Prior to that, they attended Bedford Modern School from 2007 to 2012, where they earned their GCSE. Additionally, they obtained a certification in ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice in November 2015.