Lisa Perkins

Lisa Perkins currently serves as the Care Management Director of Operations at Point C since November 2023. Prior to this role, Lisa was the Director of Call Center Solutions at Vālenz® from June 2022 to September 2023, where oversight of enterprise call center operations ensured efficient workflows and high service standards. With extensive experience in quality and operations management at Vālenz Care from January 2010 to September 2023, Lisa focused on care management for the self-funded market and managed case letter programs. Earlier roles included Utilization Intake Coordinator at MED-CERT INC, Quality/Appeal Coordinator at Guided2Health, Network Customer Service Coordinator at BayCare Health Network, and Claims Processor at MetLife. Lisa's career spans over two decades in healthcare operations and customer service, showcasing a commitment to quality and efficiency.