Maria Carolina Ruiz

Maria Carolina Ruiz has a diverse work experience that spans over two decades. Maria Carolina currently holds the position of Director of Operations Performance Management at Point32Health, a role they have continued from their previous position at Tufts Health Plan. In this role, Maria ensures that operations excel in their day-to-day activities, supports production departments in maintaining compliance, and oversees the operations budget and capacity planning.

Before their current role, Maria worked at Tufts Health Plan in various positions. Maria Carolina served as Director of Operations Performance Management, where they led multiple teams to achieve operational goals and ensure exceptional service delivery to internal and external constituents. Maria also held the role of Senior Manager for Operations Business Performance and Compliance, where they were responsible for the development and implementation of complex operations programs. Additionally, Maria worked as a Corporate Strategy Manager, leading strategic assessments and collaborating with stakeholders to support strategic planning.

Prior to their time at Tufts Health Plan, Maria worked at Blue Cross Blue Shield of Massachusetts. During their tenure, they served as a Product Manager, overseeing the maintenance and administration of medical insurance products. Maria Carolina also held the positions of Senior Medicare Advantage Business Analyst and Medicare Advantage Business Analyst, where they played a key role in the implementation of projects and the development of marketing strategies.

Earlier in their career, Maria gained experience as a Member Service Associate at Blue Cross Blue Shield of Massachusetts, where they trained new associates and monitored real-time performance at the Call Management Support area.

Maria's professional journey began with an internship at PDVSA Petroleos de Venezuela S.A., where they designed and developed an intranet and information system for the Olefins and Plastic Business Unit. Maria Carolina also developed a product pricing forecasting model and adapted to changes during the project.

Overall, Maria Carolina Ruiz has proven herself as a skilled professional with extensive experience in operations performance management, strategic planning, and product management within the healthcare and insurance industries.

Maria Carolina Ruiz has a diverse education history. Maria Carolina started their academic journey by earning a Bachelor's degree in Systems Engineering from Universidad Metropolitana from 1997 to 2002. Later, they pursued a Master's degree in Informatics at Northeastern University from 2005 to 2007. In 2006 and 2007, they also obtained a Certificate in Project Management from the same university. Maria Carolina further enhanced their skills and knowledge in leadership by attending Bentley University's Taking Charge: Women's Executive Leadership Program in 2021. In 2022, Maria attended Harvard Business School's Executive Leadership Program, where they obtained a General Management Certificate focusing on Business Administration and Management, General. Throughout their education, Maria has developed expertise in various fields including systems engineering, informatics, project management, and women's leadership.