Erika Barros Franco Amaral

Erika Barros Franco Amaral has a diverse work experience spanning different industries.

Starting in 2012, they worked as a music teacher at Colégio Anglo de Campinas for a period of eight months.

In 2014, Erika worked as a documentalist at Museu da Imagem e do Som de Goiás for five months.

The following year, in 2015, they worked in document management at Centro Cultural Gustav Ritter for four months.

In 2016, Erika worked as a receptionist and telephone operator at Associação Comercial, Industrial e de Serviços do Estado de Goiás (Acieg) for a period of eight months. As part of their role, they provided support to the legal activities of the 1st Court of Conciliation and Arbitration of Goiás. Additionally, they managed administrative tasks such as scheduling meetings, organizing files, and controlling visitor flow.

Erika then joined Equatorial Seguradora e Previdência in 2018 as an administrative supervisor. Erika 'sresponsibilities included supervising the Central Document Department, managing internal and outsourced teams, analyzing indicators, creating standard operating procedures, managing routine operations, assisting the legal department with contract-related matters, negotiating with suppliers and service providers, purchasing various materials, establishing partnerships with vendors, supervising purchase requests, and maintaining the company's vehicle.

Most recently, in 2023, Erika started working as a Customer Success Analyst at Poli. However, specific details about their role and responsibilities have not been provided.

Overall, Erika has experience in teaching, document management, receptionist work, administrative supervision, and customer success.

Erika Barros Franco Amaral obtained a Bachelor's degree in Museology with a focus on Document and Archives Management from the Universidade Federal de Goiás. Erika completed this degree from 2012 to 2018. In 2019 and 2020, Erika pursued specialization in Document and Information Management at Faculdade Unyleya. In addition to their formal education, they have obtained several certifications, including Basic Excel from Senai São Paulo in February 2022. Erika also received certifications in Fraud Prevention, Customer Service, Consumer Relations, Data Protection, Behavioral Leadership, Money Laundering Prevention, and Management of Documents and Organization of Business Archives between 2018 and 2020.