Jose Luis V.

Jose Luis V. is an experienced sales and customer success professional with a solid background in team management and operations. Most recently serving as Sales and Customer Success Team Manager at The/Studio from October 2022 to September 2023, Jose demonstrated leadership in driving customer satisfaction. Previous roles include Operations Lead at BANXA, Customer Service Team Lead at TELUS International Philippines, and Support Team Lead at TaskUs, where responsibilities involved managing escalations, monitoring key performance metrics, and facilitating process improvements. Additionally, Jose has experience as Escalation Manager at Teleperformance and Customer Support Team Lead at HSBC, emphasizing skills in ensuring customer satisfaction during escalation processes. Jose holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Mapúa University, earned in 2010.