Carlo Rosini

Carlo Rosini has a diverse and extensive work experience history. Carlo is currently serving as the Head of Operations - Retail and SME Network at Poste Italiane since 2022. Prior to this, from 2017 to 2022, they held the position of Group Chief Market Officer - Deputy General Manager Italy at Covisian S.p.A. In this role, they were responsible for market strategy, sales development, customer experience enhancement, and digital innovation projects in various industries and countries.

Carlo Rosini also had a long tenure at Poste Italiane, starting in 2009 as the Head of Customer Services in the Retail Market Division. Carlo had the responsibility of managing customer assistance, support services, sales networks, and overseeing the transformation of customer care processes and technology. Prior to this, from 2006 to 2009, they worked in different roles within the Customer Services & Quality Division and Chief Information Office Division, where they managed ICT services, maintained relationships with business divisions, and contributed to strategic projects.

Before joining Poste Italiane, Carlo Rosini worked at Ernst & Young as a Senior Manager from 2004 to 2005. Additionally, they were a Principal at Key Partners, a management consulting firm, from 2001 to 2003, where they focused on CRM and client management. Carlo started their career at Datamat Group in 1994 as an Account Manager, managing a customer portfolio in the insurance industry. Throughout their career, they have gained expertise in sales, marketing, customer service, CRM, and digital innovation.

Carlo Rosini received a Master's Degree in Economics and Business from Sapienza Università di Roma, specializing in Business/Managerial Economics, from 1991 to 1996.