Jitendra Kumar

Jitendra Kumar is an experienced professional in customer success and support management, currently serving as the Lead Customer Success Manager at PowerSchool since September 2022. Previously, Jitendra held the position of Customer Service Support Manager at SemaConnect India, where responsibilities included guiding the team to meet service levels and operational metrics. Jitendra's career includes significant roles such as Process Lead - Operations at Infosys BPM, Team Manager at Cisco, Technical Support Engineer/Subject Matter Expert at Accenture, and Customer Support Engineer at Mphasis. Jitendra began professional development as a Quality Control Specialist at Cgs data systems. Academic qualifications include a Bachelor of Science in Computer Science from Bharathiar University, completed in 2004.