Heather M Ippolito

Heather M Ippolito, BSBA, LPN, CMCN, currently serves as Customer Experience Design Lead at GEHA Health since January 2024. Previously, at WellMed Medical Management from September 2017 to August 2023, Ippolito held various leadership roles, including Florida Director of Quality for Patient Experience, achieving a remarkable increase in Medicare STARS ratings, and Senior Project Manager, where operational tools and workflows were developed to drive scalability and data-informed decision-making. Ippolito's extensive experience includes managing clinical operations and leading teams in healthcare settings, with a background that also includes significant roles at PerformSpecialty, Aetna, Suwannee Medical Personnel, and military service in the US Navy. Educational qualifications include a Bachelor of Science in Business Administration and an Associate's degree in Business Administration from the University of Florida and Santa Fe College, respectively.