Nukrisha Tormes

NuKrisha Tormes is an accomplished Customer Care Manager at GEHA since March 2015, overseeing daily operations of Customer Care teams with a focus on achieving performance targets and managing a significant operating budget of $3 million, along with five direct reports among 398 employees. Prior to this, NuKrisha served as the Call Center Manager for Teleunderwriting at EXAMONE, a Quest Diagnostics Company, from July 2006 to March 2015, where responsibility included managing operations for significant insurance clients, leading 18 direct reports within a 375-employee workforce and a $23 million operating budget. NuKrisha holds a Bachelor of Science in Psychology from Drake University and a Master of Arts in Management and Leadership from Webster University.