Accreditation Coordinator

PLI is searching for a professional to fill the role of Accreditation Coordinator (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles).

SUMMARY

The Accreditation Coordinator will play a key role in managing and responding to continuing education (CE) credit-related customer inquiries. The Accreditation Coordinator will work closely with the Continuing Education Technical Solutions Manager in managing all day-to-day aspects of continuing education (CE) credit-related customer inquiries. The Accreditation Coordinator will provide technical support to customers to resolve system issues and handle customer inquiries escalated from other PLI departments.

The Accreditation Coordinator will also assist in performing accreditation research projects and maintaining in-depth knowledge of MCLE rules and requirements for all states and regulations associated with other CE types, participate in troubleshooting systems issues, propose solutions and develop expertise in the department’s uses of Salesforce and participate in the testing of new features, and build reports in Salesforce in support of Department activities.

KEY RESPONSIBILITIES

• Respond efficiently, professionally, and tactfully to PLI's customers' credit-related inquiries.
• Assist the Technical Customer Resolution Manager in creating reports on inquiries for analysis.
• Troubleshoot and document business systems and multimedia-related issues related to customer experience and credit inquiries.
• Assist in creating customer-facing information resources and updating internal resources, including KB articles and FAQ pages.
• Work with the Technical Customer Resolution Manager to understand and implement best practices for leveraging generative AI in customer service and creating informational resources.
• Assist in guiding colleagues on handling routine credit-related inquiries and offer training to address the inquiries.
• Participate in projects to develop technical customer service solutions.
• Assist the Technical Customer Resolution Manager with accreditation and reporting tasks as needed.
• Maintain a deep understanding of MCLE rules and requirements for all states and regulations associated with other types of CE.
• Collaborate with colleagues across the CLE department to maintain the department's operations and continuously improve internal and external information sources.
• Other duties as assigned by managers.

QUALIFICATIONS AND REQUIREMENTS

• Outstanding written communication skills.
• Must possess tact and professionalism in both interpersonal and written communications. 
• 2-3 years of customer support experience and experience with client relationship management CRM tools, Salesforce preferred. 
• 2-3 years’ experience in a business-to-business, professional services environment. Experience with mandatory continuing education (CE) requirements or accreditation preferred. 
• Strong Microsoft Office Skills (Outlook, Excel, SharePoint, OneNote, etc.)
• Basic HTML skills and experience with editing webpages preferred. Experience with content management systems (CMSs) a plus. 
• Current knowledge of Generative AI uses, applications, and risks.
• College degree or equivalent. 

YOUR BENEFITS AT PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

COMPENSATION RANGE FOR THIS POSITION

The anticipated salary range is $32 - $33 per hour based on a 35-hour work week, based on skill set and work experience. 

(Exact compensation offer may vary based on the candidate’s job-related skills and work experience.)