Director, Implementation

About Prepared

Emergency Centers, vital to our society, are often constrained by technology that dates back to the landline era. This presents a stark contrast to our current smartphone-centric, socially connected world. At Prepared, we bridge this gap with cutting-edge technology that harnesses the power of Artificial Intelligence to revolutionize how emergency calls are handled. Our innovative technology is providing a suite of tools that significantly boost the capabilities of 911 dispatch centers and first responders. With our solutions implemented in over 900 cities across 48 states, we're positively impacting the lives of approximately 75 million people.

Fueled by a recent $16 million Series A funding from Andreessen Horowitz and support from Gradient (Google’s AI Fund), we're accelerating our growth to become an integral part of every emergency call, reshaping global emergency response for a safer, more responsive world.

Joining the Prepared team means more than just a new role. It's a chance to be at the forefront of impact tech that significantly improves public safety and touches lives across the globe. Your work here will have a direct, meaningful impact, contributing to the technological evolution of emergency services. At Prepared, you're not just part of a team; you're a key player in a larger mission to foster a safer, more interconnected world.

Position Overview

We are seeking a highly efficient, tech-forward Director of Implementation. The Director of Implementation will be tasked with building a best in class technical implementation team that allows customers to experience the value of Prepared as quickly as possible without sacrificing quality or experience. The Director of Implementation will manage a team of Technical Implementation Managers (TIMs) responsible for the implementation of all Prepared services.  The ideal candidate will bring technical knowledge of public safety platforms, a proven track record of successfully managing technical teams, project management experience, and a founder mentality to the role.

Key Responsibilities

• Team Leadership and Development:

  • Build, lead, and mentor a high-performing team of Technical Implementation Managers.
  • Foster a collaborative and results-driven team culture.

• Implementation Strategy and Execution:

• Develop and refine implementation methodologies and processes to ensure efficient and effective deployment of Prepared’s solutions.

• Oversee the end-to-end implementation process, ensuring projects are delivered on time, within scope, and within budget.

• Identify and mitigate risks associated with implementation projects.

• Customer Success:

• Ensure customers realize the value of Prepared’s technology quickly and effectively.

• Act as a senior escalation point for implementation issues and work with the team to resolve complex problems.

• Collaborate with the Customer Success team to ensure a smooth transition from implementation to ongoing support.

• Cross-Functional Collaboration:

• Work closely with Sales, Product, Customer Success and Engineering teams to ensure alignment on customer needs and product capabilities.

• Provide feedback to the Product team to inform future product development and enhancements.

• Performance Monitoring and Reporting:

• Establish key performance indicators (KPIs) and metrics to measure the success of the implementation team.

• Regularly report on implementation status, successes, and challenges to senior leadership.

• Use data-driven insights to continuously improve implementation processes and outcomes.

About You

• Proven experience in a senior technical implementation or project management role, preferably within the emergency services industry.
• Strong leadership and team management skills with a track record of building and leading high-performing teams.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and senior leadership.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Familiarity with public safety technology and its applications in emergency services.

Pay Transparency

The base compensation for this role is approximately $140,000-170,000 per year, excluding bonus targets and incentive plans. You are also eligible for employee benefits, company equity grants, participation in Prepared’s unlimited vacation program, and free membership to One Medical.