Aic Ellen McConnell Ais, Ains

Ellen McConnell has a diverse work experience in the insurance industry. Ellen began their career at Secura Insurance in 1998 as a Senior Customer Service Technical Specialist and PIP Specialist. In this role, they were responsible for handling initial file set-up of claims, resolving questionable payments, and providing support and training to other claims representatives. Ellen also played a key role in indexing and batching correspondence and handling MCCA payments. Ellen worked at Secura Insurance until 2012.

In 2012, Ellen joined ProAssurance as a Senior Claims Intake Specialist. Their responsibilities included being the initial point of contact for insured physicians, practice managers, and facility risk managers reporting claims. Ellen analyzed all documentation and information to determine claims exposure, assessed policy coverage and limits, and made recommendations on claim handling. Ellen also trained new associates, collaborated with multiple departments, and communicated with internal and external clients. Recently, they transitioned to the role of Senior Customer Experience and Engagement Intake Specialist, where their duties involve discussing the claims process, providing guidance and support to insured individuals, and collaborating with various departments within the company.

Overall, Ellen McConnell has developed strong expertise in claims intake and customer service throughout their career in the insurance industry.

Ellen McConnell, AIC, AIS, AINS, has a strong educational background in the insurance industry. Ellen completed their Associate In General Insurance (AINS) degree from the American Institute for CPCU * Insurance Institute of America in 2016-2017. This program focused on insurance claims and provided their with a professional designation in the field.

Prior to that, Ellen pursued their Associate Insurance Services (AIS) degree from the same institution during 2010-2012. This program also focused on insurance claims and provided their with another professional designation.

In 2007-2009, Ellen completed their Associate in Claims (AIC) degree from the American Institute for CPCU * Insurance Institute of America. This degree further strengthened their knowledge and skills in insurance claims and bestowed their with a professional designation.

Ellen's educational journey started at Lansing Community College, though the specific years of study and field of study are not provided.