Duane Narainsamy

Duane Narainsamy is a seasoned professional in quality and compliance management, currently serving as the Quality and Compliance Manager at Procera since March 2024. Prior to this role, Duane held various positions, including Quality Manager and Department Manager at Outworx Contact Centre from November 2022 to March 2024, and Manager at Ring for a brief period in 2022. Duane's experience also includes a notable tenure as Fault Management Manager at TalkTalk from March 2015 to August 2022, where the role involved team management at CCI South Africa. Earlier career highlights include being a top sales agent at EE and a Graphic Designer at Silk Screen Printing Company. Duane holds a Bachelor's degree in Contact Centre Management from Trenance Park Secondary and an Associate's degree in the same field from Seta.