Sara P.

Sara P. currently serves as an International Onboarding Specialist at Profitroom since April 2021. Previously, Sara held the position of International Senior Guest Service Agent and International Guest Service Agent at MSC Cruises from April 2018 to March 2020 and September 2017 to February 2018, respectively. In these roles, Sara was responsible for ensuring exceptional service experiences for guests of various nationalities, analyzing customer feedback for strategic improvements, and training new team members in service standards and communication skills. Academic credentials include a Laurea triennale in Lingue e letterature straniere from the Università degli Studi di Bergamo, participation in an Erasmus program at Universität des Saarlandes, and ongoing language training in German and English.