Tom Dolfay

With more than 30 years of experience, Tom Dolfay provides strategic leadership for the company by working with the board and senior leadership team to establish long-range goals, strategies, plans and policies based on structure, execution and accountability. He is leading the company to penetrate the heavy equipment and property markets as well as grow existing auto markets through the use of the virtual estimating. Since joining PDA, Dolfay introduced the heavy equipment and specialty program, performance metrics for greater effectiveness, efficiency in conjunction with internal controls and a quality control strategy. He launched a new internal franchise management system, PDAFMS, which dramatically improved company and franchisee communications. Under his leadership, the company’s appraisal product quality level has improved to levels that exceed industry standards.

Before joining PDA, Dolfay was the Executive Vice President of Nordic Cold Storage, LLC. He was responsible for overseeing accounting and finance, maintenance and engineering, IT, key account management, profits and losses and CapEx budget development and management, as well as vendor contract negotiations and management. Dolfay designed and implemented the organizational structure for business and operations planning, the annual budget, the SWOT analysis and the company’s business plan.

Previously, Dolfay served as the Senior Vice President for Millard Refrigerated Services. He was with the company for more than a decade and successfully planned and directed the complete design of their organizational structure for planning, marketing and budgeting. He also introduced corporate business processes, infrastructure and operations for the senior management team. Prior to Millard, Dolfay held upper level executive positions at American Medical International and St. Joseph Hospital Center for Mental Health.

He holds a Master of Business Administration and a Master of Science from the University of Nebraska Omaha, and a Bachelor of Science from St. Cloud State University.