Rick Emerick

Rick Emerick has a diverse work experience spanning over two decades. Rick most recently worked at proSapient as a Desktop Support Engineer, where they provided IT support for the entire internal user base in North America. Rick was responsible for onboarding and offboarding new employees and managing the physical inventory of IT assets.

Prior to that, Rick worked as a Help Desk Support Specialist at WellsFargo.com, where they provided tier 1 support resolution through inbound calls. Rick handled inquiries related to password resets, user accounts, app support, and troubleshooting.

Rick also worked as a Customer Support Professional at e-Emphasys Technologies and as a PnP Dedicated Administrator at ALOIS Staffing, where they gained experience in end user device allocation, configuration, maintenance, and troubleshooting. Rick also had knowledge of LAN/WAN, VLANs, switching, and routing.

In addition, Rick has experience in the gaming industry, having worked as a Help Desk Support Specialist at Ubisoft. Rick provided daily player support for Ubisoft titles, handling inbound chats and emails to troubleshoot gameplay, networking, account information, and general knowledge base.

Rick's earlier work experience includes roles such as Desk Side Support Inventory Management at HCL Infosystems Ltd., Desk Side Support Inventory Management at Anthem Project Shift Mentor, Technical Writer at AW NC, Customer Care Representative at Time Warner Cable, Customer Service Representative at BBH Media, and Contractor at Manpower. In these roles, they gained expertise in various areas such as field support troubleshooting, software and hardware installations, data entry, software implementation, and customer service.

Rick Emerick attended Garner High School from 1989 to 1993, where they graduated with a high school diploma. During their time at Garner High School, they pursued a wide range of standard and extra-curricular studies.