Web Support Engineer

What We Do...

PSPDFKit is the leading document processing and manipulation platform for developers and enterprise businesses. Our customers use our offering to create, edit, sign, and collaborate on documents in their applications across mobile, web, and all other major platforms. We’re on a mission to empower developers with the tools needed to innovate beyond paper.

Nearly a billion end users in more than 150 countries rely on PSPDFKit every day, including industry leaders like Dropbox, DocuSign, SAP, IBM, Volkswagen, Fabasoft, Wolters Kluwer Deutschland, and the European Patent Office. Our software development kits enable companies to work smarter and faster, saving time and expenses along the way, while effectively replacing the need for paper processes.

What You Will Do...

As a Technical Web Support Engineer you will work closely with customers and developers alike, assisting customers in using our products, resolving their requests, as well as writing code to help them achieve their solutions. Among this the main tasks are:

• Take ownership of customer issues for our Web and Server products and see problems through to resolution.

• Research, diagnose, and resolve customer issues, often in close communication with the development teams in internal bug tickets.

• Ask customers targeted questions to quickly understand their needs and determine how to solve their problems or provide them with a solution.

• Provide prompt and accurate feedback to customers, often communicating with other teams, to provide the best experience.

• Communicate and collaborate with Sales and PMs about feature requests, and help track them.

• Add, refine, and improve support snippets and workflows.

About You...

Must have:

• Good developer experience with frontend technologies (React, TypeScript, Vue,..)

• Solid experience troubleshooting and debugging Web issues

• Good familiarity with browser technologies

• Have an excellent written communication style — you'll be handling many tickets yourself

• Have a well-rounded approach to problem solving

• Be collaborative and self-managing - You don't need hand-holding, and you are energized by exchanging ideas, both async and sync.

Nice to have:

• Familiarity with Docker and Cloud Services (AWS, Azure, GCP)

• Familiarity with document processing and manipulation libraries or frameworks

• Experience with Zendesk (or other CRMs) and JIRA

About Us...

In 2021, PSPDFKit announced its first strategic growth investment led by Insight Partners, a New York-based global venture capital and private equity firm focused on growth-stage software and technology companies. Insight’s investment, which totals more than $115 million, is being used to accelerate product growth, sales & marketing efforts, and fund strategic acquisitions, further expanding the capabilities of PSPDFKit’s highly adopted document processing platform.

PSPDFKit hires people who are curious, creative, communicative, and collaborative. We’re a highly cross-functional organization, and we’re committed to tackling challenging problems so our customers can focus on building great products.

We are a globally distributed company with a mostly remote engineering team. Working time should overlap with most of the team across the US, Europe and Asia. If working from the US, you must be located in Florida, Massachusetts, North Carolina, Ohio, South Carolina, or Virginia for payroll processing. 

We Offer...

At our company, we champion a remote-first culture, giving our team members the autonomy to tailor their work schedules to their individual lifestyles, provided there's some working time common with the CET and EST zones (given our engineering's significant presence in CET). Every year, we host a company gathering at an offsite location; past locations have been in Croatia, Italy, Spain, Greece, Austria, Portugal, and Hungary. Team members have access to a competitive paid time off benefit, with additional days for conference attendance. Above all, we emphasize continuous growth, urging our team to pursue avenues of learning and innovation.

We Value...

• Continuous improvement

• Feedback

• Transparency

• People

• Creativity

• Character

For a deeper understanding of our core values, please visit our website.

PSPDFKit is an equal opportunity employer with people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical​​​ condition, sexual orientation, gender identity or ​expression, or any other non-merit factor. We’d especially love to receive applications from individuals who are underrepresented in the tech industry.