Carlos Martinez

Carlos Martinez has over 27 years of experience in IT services, currently serving as Vice President IT Services at Publicis Re:Sources since May 2010, where leadership and management of multi-functional teams have been essential. Carlos has held various positions including Senior Director and Service Delivery Manager, effectively interfacing between business stakeholders and IT to enhance operational performance, manage customer escalations, and ensure robust vendor relationships. Key contributions include implementing ISO27001 accreditation processes, establishing effective communication strategies, and leading a Service Desk that supports over 5,000 users across multiple agencies. Prior experience includes roles at Publicis Groupe as Senior Mac Engineer and SOX Internal Auditor, as well as positions at DMB&B and Trams Ltd focusing on Apple Mac support.