Vanessa Garcia

Vanessa Garcia is an experienced professional in customer service and IT management, currently serving as a Customer Service Delivery Manager at QAD since June 2022. Previously, Vanessa held the position of Customer Service Lead at AMSA from February 2019 to June 2022, where responsibilities included KPI creation in Power BI, Salesforce administration, ticket management, SLA compliance, and global IT support. Prior experience includes roles such as Tester Analyst at ECOM Trading, where Vanessa focused on the development lifecycle and manual testing, and SAP MM Consultant, contributing to SAP implementation. Earlier career experience includes working as an Analyst for WMS at DHL, specializing in inventory control applications and SQL queries. Vanessa holds a Bachelor's degree in Computer Science from UPIICSA, a Master’s degree from Universidad Interamericana para el Desarrollo, and is a certified QA Tester by TESTINGIT.