Jack Gilberg

Jack Gilberg has a diverse work experience spanning multiple industries. Jack currently holds the position of Team Lead, Customer Operations at Qasa since November 2022. Prior to this, they worked as a Customer Success Manager at Younium - The Subscription Hub for B2B Companies from May 2022 to November 2022.

Before transitioning into customer operations and success roles, Jack worked at Klarna from October 2020 to May 2022, where they had two different positions. First, they served as a Project Lead, Agent Ecosystem, being responsible for stakeholder management and communication, as well as onboarding teams for product deployment. Later, they took on the role of Quality Process Analyst, ensuring high-quality service delivery and coaching agents for improvement.

From June 2016 to October 2020, Jack worked as a Kriminalvårdare at Kriminalvården, gaining experience in law enforcement and prison management. Prior to that, they were a Butikssäljare at MaxiMat from September 2010 to June 2016, honing their skills in retail sales.

Throughout their career, Jack has showcased their ability to adapt and excel in different roles and industries, demonstrating strong leadership, communication, and customer service skills.

Jack Gilberg began their education at Uddevalla Gymnasieskola from 2008 to 2010, where they pursued an "Öppna Programmet" in the field of study "Samhäll." Following their time at Uddevalla Gymnasieskola, Jack attended Uppsala University and completed their "Högskoleexamen" in Industrial Quality Engineering from 2013 to 2016. Their education journey continued at Uppsala University, where they obtained a Teknologie kandidatexamen (tekn.kand.) in Industrial Engineering and Quality Management in 2020.