Zeyad Sherif

Zeyad Sherif has a diverse work experience in the field of information technology. Zeyad started their career at Dali Computer Services in 2012 as a Help Desk Technician, where they provided assistance to end users. In 2016, they joined Flora Technology Company as a Technical Support professional, where they were responsible for hardware and software setup, troubleshooting connectivity issues, and providing on-site and remote support to users. In 2017, Zeyad joined Al Ali Technology Services as an IT Support / Developer, where they set up hardware and software solutions, administered websites, configured computers and peripherals, and provided support to end users. Zeyad'smost recent role was at Qatar Islamic Bank (QIB), where they served as an Information Technology Service Desk representative. In this role, Zeyad received and fulfilled user requests via phone, email, and web, acted as the first line of support for incidents, built strong relationships with clients, and effectively multitasked in a fast-paced environment.

Zeyad Sherif attended the High University of Technological Studies in Tunisia from 2007 to 2010, where they obtained a Bachelor's degree in Computer/Information Technology Administration and Management. In addition to their degree, Zeyad has obtained several certifications, including Microsoft Certified: Azure Fundamentals from Microsoft in November 2020, NSE 2 from Fortinet in March 2020, and NSE1 from Fortinet in March 2020. Zeyad also mentions having an ITIL Certification, but the month and year of obtaining it are not provided.