QGenda
- Sr. Director, Credentialing Delivery Services
Sr. Director, Credentialing Delivery Services
Product · Atlanta, United States
Job description
Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As a Senior Director of Credentialing Delivery Operations, you will play a crucial role in overseeing and optimizing the credentialing delivery operations for QGenda Credentialing. The ideal candidate will be responsible for leading and optimizing the delivery of QGenda’s software platform to QGenda’s credentialing customers. Your role is pivotal in ensuring that our processes are efficient, accurate, to ensure our customers meet and achieve regulatory and compliance standards, utilizing QGenda’s credentialing software platform. You will oversee a team of credentialing software implementation specialists, data analysts, technical support representatives and associated leadership. In addition, you will be the point person to manage client relationships and drive continuous improvement initiatives that enhance QGenda’s ability to ensure our customers achieve their business objectives and ROI.
How You’ll Make an Impact
- Provide strategic direction and leadership for the credentialing delivery operations team.
- Recruit, train, and mentor a team of software credentialing directors, software credentialing implementation consultants and data analysts.
- Ensure process, procedures, systems, and tools are well documented, deployed and used.
- Establish performance goals and metrics to measure the effectiveness of software credentialing delivery operations.
- Monitor key performance indicators (KPIs) to assess process efficiency and quality.
- Develop and implement strategies to optimize delivery of the QGenda platform, enhance efficiency, and meet client needs.
- Implement quality assurance measures to ensure accuracy and completeness of the QGenda software credentialing platform.
- Identify opportunities for process improvements and automation to enhance delivery operations.
- Lead initiatives to implement new technologies, tools, and methodologies to improve efficiency and effectiveness.
- Drive a culture of continuous improvement while fostering a culture of collaboration, excellence, and continuous learning within the team.
- Conduct regular performance evaluations and provide coaching and feedback to team members.
- Serve as the primary escalation point of contact for clients regarding credentialing delivery operations.
- Build and maintain strong relationships with clients, understanding their needs and expectations.
- Ensure timely and effective communication with clients, addressing inquiries and resolving issues promptly.
Who You Are
- Strong leadership and team-building skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
- Analytical mindset with the ability to use data-driven insights to improve processes and decision-making.
Experience You Bring
- Bachelor’s degree in healthcare administration, Business Administration, or a related field.
- Minimum of 15 years of experience in credentialing services delivery within a healthcare provider
- Past credentialing experience in a credentialing software company is preferred.
- At least 10 years in a leadership or management role.
- In-depth knowledge of credentialing processes, customer regulatory requirements, and accreditation standards.
Not Required, But Nice to Have
- Certification in Medical Staff Services (CMSS), Certified Provider Credentialing Specialist (CPCS), or similar credentials preferred.
- Extensive experience working with credentialing software, leading a software implementation is highly desirable.
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
