Emma Lunde (Markström)

Emma Lunde (Markström) has extensive work experience in various roles and industries.

Emma is currently working at Qliro as the Chief Customer Officer, a position they have held since October 2022. Prior to this role, they served as the Head of Operations at Qliro from March 2020 to October 2022.

Before joining Qliro, Emma worked at Klarna, where they held multiple positions. Emma was the Domain Lead / Head of Service Center from January 2019 to March 2020, and prior to that, they served as the Service Delivery Director for Service Center Europe from February 2018 to January 2019.

Emma's career in the business process outsourcing industry started at Webhelp Nordic, where they served as the Head of Account & Operations from February 2012 to March 2018. During their time at Webhelp, they oversaw the acquisition of GoExcellent, a company they later joined.

At GoExcellent, Emma worked as a Client Manager from February 2012 to February 2018. Emma was responsible for managing client relationships and delivering customer experience services and products to Nordic and international companies.

Earlier in their career, Emma held roles at Teleperformance Nordic as a Strategic Assistant Contact Center Manager and Assistant Contact Center Manager from May 2011 to January 2012 and from October 2007 to April 2011, respectively.

Emma also gained experience as the Acting Customer Service Manager at Svenska Dagbladet from November 2010 to April 2011, and as a Project Manager at American Express from May 2008 to November 2008.

Emma's career began at 3, where they worked in the Business Save Desk from September 2005 to May 2008.

Overall, Emma Lunde (Markström) has a diverse work experience background, with expertise in customer service, operations management, and business process outsourcing.

Emma Lunde (Markström) attended IHM Business School in 2015. However, no degree or field of study information is provided. In addition, they obtained a certification as a COPC Registered Coordinator Release 5.0 from the Customer Operations Performance Center Inc. in July 2011.