Lucia Hirvi

Lucia Hirvi is an accomplished professional with extensive experience in customer success, sales, and project management. Currently serving as an Enterprise Customer Success Manager at Qt Group, Lucia manages large accounts with over €2M ARR and focuses on enhancing customer experiences through strategic communication and improved onboarding processes. Previous roles include leading a global customer success team at Haiilo and serving as an Export Sales Manager at Tietoset Oy Ltd, where Lucia initiated discussions for substantial business opportunities. With a solid background in technical support and project management, including a tenure at the Ministry of Foreign and European Affairs of the Slovak Republic, Lucia holds multiple degrees in International Relations and Economic Relations from prestigious universities, reflecting a strong academic foundation.