What do we do?

Put simply, we help our clients optimise their operations.

Qualco UK is a technology company delivering panel management solutions into the credit industry, to support our clients in their effort to deliver first class customer outcomes.  Our solutions serve over 70 clients globally and we process more than £150bn of debt annually. We are not a debt collection agency, nor a debt purchaser but we do manage a portfolio of more than 9m accs (in excess of £10bn) through our partnership with 30 outsourced partners.

In the UK we offer two core products:

IntraCollect – a collections platform designed to enable our clients to operate their own internal collections process.  Integrates with diallers, sms, email, payment gateways, mailing houses, speech analytics and more.

ExtraCollect – an asset management platform enabling clients to fully manage a panel of outsourced partners, including: DCAs, Solicitors, Debt Management Providers.  The platform includes advanced analytics, intelligent segmentation, reconciliation, invoicing, query management and visibility of account level end-to-end customer journeys.  It is cloud based, highly secure and fully scalable.

How do we do it?

By leveraging advances in technology and utilising the intellectual capital of our experienced team, Qualco delivers transparent solutions designed around your business needs.  Our products are continually evolving and this enables you to future proof your business against an ever changing landscape.  We provide cross border, multi-language, multi-currency services which can grow with our clients’ needs.

Why do we do it?

Quite simply we believe in our ability to deliver these services better than anyone else.  Our tools are painstakingly designed to enable you to focus on your business, safe in the knowledge that we are delivering the required insight and operational effectiveness your customers deserve.  We are fully independent, sector agnostic and passionate about what we do.

Credit

Debt Collection

QUALCO UK

Christian Jacob

Dave Smith

Carl Williams

Jan-Michael Lacey

James Goddard

Jane Maher

Viplavi Erkan

Charlie W.

Arun Joseph

The Client Services team at QUALCO UK is dedicated to ensuring seamless operation and optimization of client processes. They manage client relationships, provide ongoing support, and ensure the effective use of QUALCO’s technology solutions like IntraCollect and ExtraCollect. This team leverages its expertise to facilitate smooth implementation, handle inquiries, and drive continuous improvement in client operations through advanced analytics and intelligent solutions.

Client Services

Technology

Client Services

About

Team members

Other teams at QUALCO UK

Technology