Art Russo

Art Russo currently serves as Vice President of Customer Experience (CX) at Qualfon, a prominent Minority Owned Business Service Provider, since 2024. Previously, Art held the role of Vice President CX and Digital Solutions at Alorica from 2022 to 2024, focusing on delivering exceptional digitally-charged customer experiences. Art's extensive experience includes positions such as Global Sales Executive at marGo, Global Head of BPO Strategy at Observe.AI, Gainshare Solutions Executive at LivePerson, Global Partner Executive at Zendesk, Enterprise Account Executive at Twilio, Senior Account Executive at Salesforce, and Vice President of Sales at Concentrix. Art holds a Bachelor of Science degree in Chemical Engineering from the University at Buffalo.