Mike Marrow

As Chief Executive Officer, Mike Marrow has the responsibility to ensure they are living their mission every day. They are a purpose-driven company obsessed with being the best BPO company delivering the best experiences for their clients, their customers, their employees and their families, and the communities where they are based.

Mike’s love of their business is based upon the fact that they get to serve many great companies. Each has a different business strategy. Each has a different perspective of what it means to provide the best customer experiences. Each has a different plan to drive sales and growth. They get to participate in all of those. As the use of advanced technologies to engage customers continues to increase, BPO and marketing services will evolve – and merge – and require increasingly complex solutions. They are investing in the technologies that will enable us to provide those complex solutions.

Mike has been with Qualfon for seven years and has a long track record in the industry. He served as the president and CEO of APAC Customer Services, Inc., as well as Managing Director of Call Center Services at Affiliated Computer Services and the COO of CyberRep. Prior to entering the BPO world, Mike held a variety of technology and industrial engineering positions.