Account Manager - East

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion.  You will work closely with other members of the Customer Success team to support your book of business and work with other teams like Sales and Marketing to grow your customer base.  As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. 

🔧 Responsibilities

• Strategic lead for customer engagement
• Collaborate with Sales to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans in collaboration with the rest of the customer success team to ensure value realization
• Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals
• Regularly update internal systems to document customer health and status and create visibility across Quantum Metric
• Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
• Educate customers on new use cases, features and integrations that create added value

💡 Requirements

• Bachelor's degree in a related field of study
• Strong project management skills, organizational skills and high attention to accuracy
• Strong verbal, written and presentation skills
• 5+ years of experience in managing enterprise customer relationships
• As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting and exceeding individual retention and expansion goals
• Compensation: $80k-100k base with $30k-40k variable